Refund policy
Refund Policy
At LAVERTEX, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item, subject to the conditions outlined below.
Returns
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unused and unworn, where applicable
- In its original packaging
- Free from damage caused by misuse or improper handling
- Accompanied by your order number or other valid proof of purchase
To start a return request, please contact our customer support team through our Contact Us page.
Customer Support: infolavertex
Please do not send an item back before receiving return instructions from our support team. Unauthorized returns may not be accepted or processed.
Return Shipping
Unless the item you received is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking when returning an item. LAVERTEX is not responsible for items that are lost or damaged while being returned to us.
If the return is due to an error on our part, such as receiving an incorrect or defective item, we will work with you to determine an appropriate resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the issue, where applicable
We will review the information provided and determine the appropriate solution, which may include a replacement, refund, or other resolution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return due to their nature or applicable restrictions.
These may include:
- Products that have been used or damaged after delivery
- Personalized or customized products
- Certain hygiene or personal-care products
- Products specifically identified as non-returnable at the time of purchase
- Gift cards
- Final-sale or clearance items, where indicated
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Exchanges
We generally do not process direct exchanges.
If you would like a different product or variant, the simplest option is to return the original item, subject to our return requirements, and place a new order for the item you want.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
If your return is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund.
After the refund has been issued, your bank or payment provider may require additional time to post the funds to your account. Processing times vary depending on the financial institution.
If you have not received your refund after 15 business days from the date we confirmed that your refund was issued, please contact us.
Customer Support: infolavertex
Order Cancellations
If you need to cancel your order, please contact us as soon as possible after placing it.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed once an order has entered processing or shipment.
If your order has already shipped, you may need to receive the order and follow the return process outlined above.
Contact Us
If you have any questions about returns, refunds, damaged products, or your order, please contact LAVERTEX through our store's Contact Us page.
LAVERTEX
Customer Support: infolavertex
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